Dogs Tail Inc. - Redo 2025

Effective Date: August 2026

Dogs Tail Inc. (“Dogs Tail,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or contacting us about dog daycare, boarding, grooming, training, and related pet care services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information collected through https://dogstail.ca/ and through other communications with Dogs Tail Inc.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

Submit a contact or inquiry form

Request information about our services

Create a customer or pet profile

Schedule daycare, boarding, grooming, or training services

Complete a reservation or registration form

Provide information about your dog or other pet

Submit payment or billing information

Provide information relating to your dog's health, behaviour, dietary needs, or medications

Depending on the nature of your interaction with us, information collected may include your name, phone number, email address, address, payment information, and information about your dog, including its name, age, breed, vaccination status, health considerations, behavioural needs, feeding instructions, and emergency contact or veterinary information. Our website may also automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, referring website, and general website usage information.

2. How We Use Your Information

Dogs Tail may use the information we collect to:

Respond to inquiries and service requests

Create and maintain customer and pet profiles

Schedule and manage daycare, boarding, grooming, and training services

Provide appropriate care and supervision for dogs in our facility

Understand individual pet needs, behaviours, dietary requirements, and health considerations

Administer medications where requested and authorized

Communicate with customers about appointments, reservations, services, and their pets

Process payments and billing

Respond to emergencies involving a pet in our care

Improve our website, services, and customer experience

Maintain website and information security

Prevent unauthorized or fraudulent activity

Comply with applicable legal, regulatory, and business requirements

We will use personal information only for purposes that are reasonable and appropriate in the circumstances.

3. Pet Information

Dogs Tail may collect information about your dog that is necessary to provide safe and appropriate care. This may include information about vaccinations, allergies, medications, dietary requirements, medical conditions, behavioural characteristics, anxiety, reactivity, aggression, feeding instructions, and emergency contacts. This information is used to help our team provide appropriate daycare, boarding, grooming, and training services and to respond appropriately if an emergency or health concern arises. Pet information may be shared among authorized Dogs Tail staff and service providers where reasonably necessary to provide care.

4. Website Forms and Reservations

If you submit information through a form or reservation system on our website, the information you provide may be used by Dogs Tail to create your file, arrange a meet-and-greet, schedule services, process reservations, and communicate with you about your pet. Please do not submit unnecessary sensitive personal information through website forms.

5. Live Webcams and Images

Dogs Tail provides live camera access to certain daycare playrooms and outdoor areas so that customers can view their pets while they are in our care. The cameras are intended primarily to provide visibility into the daycare environment and may capture dogs, staff, and other individuals who are present in or near the monitored areas. Dogs Tail may also take photographs or videos of pets for operational, promotional, social media, website, or community purposes. Where appropriate, consent may be requested before using identifiable customer or pet images for promotional purposes.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website traffic, and enhance the user experience. These technologies may collect information such as pages visited, browser or device information, approximate location, referring websites, and general website usage patterns. You can adjust your browser settings to refuse or restrict cookies. Disabling cookies may affect certain website features.

7. Third-Party Service Providers

Dogs Tail may use trusted third-party service providers to assist with website hosting, analytics, appointment scheduling, reservation management, communications, payment processing, online forms, advertising, and other business functions. These providers may have access to personal information only as reasonably necessary to perform services on our behalf and are expected to handle information appropriately and in accordance with applicable privacy requirements. Our website may also contain links to third-party websites or services. Dogs Tail is not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review the privacy policies of those websites before providing personal information.

8. Disclosure of Personal Information

Dogs Tail does not sell or rent your personal information. We may disclose personal information where reasonably necessary to:

Provide requested pet care services

Coordinate daycare, boarding, grooming, or training

Respond to an emergency involving a pet

Communicate with a veterinarian or emergency contact when authorized or reasonably necessary

Process payments or transactions

Work with contractors, service providers, or technology providers

Operate and maintain our website and business systems

Comply with legal obligations, court orders, or lawful requests

Protect the rights, property, safety, and security of Dogs Tail, our customers, employees, pets, or others

Where appropriate, we take reasonable steps to ensure that third parties receiving personal information handle it appropriately.

9. Payment Information

Where online or electronic payment options are available, payment information may be processed through third-party payment providers. Dogs Tail does not intend to store complete credit card information on its website or business systems when payment processing is handled by a third-party provider. Customers should review the applicable privacy policies of payment providers for information about how payment information is collected, used, and protected.

10. Protection of Personal Information

Dogs Tail takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction. However, no electronic transmission or storage system is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee the absolute security of information transmitted to or through our website.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to provide services, maintain customer and pet records, respond to inquiries, resolve disputes, maintain appropriate business records, and meet applicable legal or regulatory requirements. When information is no longer required, it may be securely deleted, destroyed, or anonymized where appropriate.

12. Your Privacy Rights

Depending on the circumstances and applicable privacy legislation, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you

Request correction of inaccurate or incomplete information

Ask questions about how your personal information is collected or used

Withdraw consent to certain uses of your information, subject to legal or contractual limitations

Raise a concern about our handling of your personal information

Requests may be subject to applicable legal requirements and reasonable verification of your identity.

13. Privacy of Children

Our services are focused on pet care and are not directed toward children. We do not knowingly collect personal information from children through our website. If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

14. Changes to This Privacy Policy

Dogs Tail may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable privacy requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to request access to your personal information, or have a privacy-related concern, please contact Dogs Tail Inc.
Dogs Tail Inc.4940 – 110 Avenue SECalgary, AB T2C 3E2Canada
Phone: (587) 351-8856Email: ac.liatsgod%40ofni
Dogs Tail Inc. is a Calgary pet care facility offering dog daycare, boarding, grooming, and training services.

Dogs Tail Inc. is a premier pet care facility in Calgary, Alberta, offering comprehensive services, including dog daycare, grooming, training, and boarding. With a passion for providing top-notch care and a love for all furry companions, Dogs Tail Inc. ensures every pup receives the attention, exercise, and pampering they deserve.